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Shipping Policy

Shipping Policy — M97Photography

Effective Date: 29/12/2025
Last Updated: 31/12/2025

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1. Overview

This Shipping Policy applies to all orders placed through M97Photography (“we”, “us”, “our”). By placing an order with us, you agree to the terms set out in this policy and to comply with all applicable UK consumer laws.

We aim to provide clear, fair and legally compliant information about delivery, risk, costs and timelines consistent with UK requirements.

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2. Delivery Times & Legal Requirements

Under UK law, goods must be delivered within a reasonable time and, unless otherwise agreed, no later than 30 days from the date your order is placed. If we agree a specific delivery time (e.g., express delivery), we must deliver by that date. Legislation.gov.uk

If delivery is late, you may be entitled to:

  • Cancel your order and receive a full refund; and

  • Reimbursement of any payments made in advance. Legislation.gov.uk

We will clearly state delivery timelines at checkout and in your order confirmation.

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3. Shipping Methods, Costs & Territories

Shipping Options
We offer the following delivery options:

  • Standard Delivery (estimated [X]–[Y] business days)

  • Express Delivery (estimated [X] business days)

  • International Shipping (where available)

Shipping Costs
Shipping charges vary by delivery method and destination and are shown at checkout. All charges shown are final and must be included in the total price presented before you complete your order in accordance with UK transparency requirements (i.e., no hidden extra charges). Sprintlaw UK+1

Territories We Ship To
We currently ship to the United Kingdom (England, Scotland, Wales, Northern Ireland). For international orders, customs duties, taxes, and restrictions may apply depending on the destination.

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4. Risk & Ownership

Under UK law, ownership and risk of the goods remain with us until they are delivered to you or someone you have nominated to take delivery. Legislation.gov.uk

If you choose your own delivery carrier that we did not provide or nominate, risk may pass to you when the goods are handed to that carrier.

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5. Delays & Non-Delivery

If a delivery is significantly delayed or fails to arrive:

  1. Contact Us: We will help investigate with the delivery provider.

  2. Your Rights: If delivery is outside the agreed timeframe without reasonable cause, you may cancel and receive a full refund for the goods and any delivery charges paid. Consumer Council

We are responsible for ensuring your order reaches you and must coordinate with carriers where appropriate.

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6. Returns & Refunds

Your Legal Rights (Distance Selling / Cooling-Off Period)
Under UK consumer law (Consumer Contracts Regulations), for most goods ordered online you have the right to cancel within 14 days of receiving the item for any reason (unless an exception applies, e.g., personalised items). Sprintlaw UK

Once you notify us of your cancellation within this period:

  • We will refund the full cost of the goods;

  • We will also refund the standard delivery charge you initially paid (i.e., the cost of the least expensive delivery option we offered). Sprintlaw UK

Refunds will be processed within 14 days of receiving the returned goods or proof of postage if provided earlier.

Returns Procedure:
To return an item:

  1. Contact us at [insert contact email] with your order number and reason for return.

  2. Pack the item securely.

  3. Ship the item back to us using a traceable service.

  4. We will notify you upon receipt and issue the refund.

Important Notes:

  • You may be responsible for return postage costs unless the item is faulty or not as described.

  • We do not charge restocking or processing fees on refunds for items returned under statutory rights. Sprintlaw UK

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7. Damaged or Faulty Goods

If your item arrives damaged or is not as described:

We will offer a replacement, repair, or refund in line with your statutory rights under the Consumer Rights Act 2015. Wikipedia

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8. Contact Information

For questions about this policy or your order, contact:

📧 Email: m97photograph@hotmail.com

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9. Changes to this Policy

We may update this policy to reflect legal changes or business updates. The latest version will always be published on our website with the effective date shown at the top.

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